Word lists · B2
Shopping problems & consumer rights
What you need to complain in Brazil: reclamação, protocolo, garantia, troca, reembolso, estorno, boleto, parcela and juros, plus the verbs to demand a solution.
| # | Word | Type | Meaning | Level |
|---|---|---|---|---|
| 4997 | a reclamação | noun · f | complaint | C1 |
| 3315 | a queixa | noun · f | complaint; police report | B2 |
| 2232 | reclamar | verb | to complain; to demand, to claim | B1 |
| 4944 | o consumidor | noun · m | consumer | C1 |
| 5465 | o atendimento | noun · m | service (customer); care (medical) | C1 |
| 6 | atendente | … | ||
| 2704 | o protocolo | noun · m | protocol, procedure; reference number, filing receipt | B2 |
| 8 | ouvidoria | … | ||
| 659 | a loja | noun · f | shop | A2 |
| 2945 | a compra | noun · f | purchase; shopping (compras) | B2 |
| 3951 | o pedido | noun · m | request; order (restaurant, purchase) | B2 |
| 8734 | a entrega | noun · f | delivery; handover | C2 |
| 13 | frete | … | ||
| 3986 | o defeito | noun · m | defect, fault; flaw (personal) | B2 |
| 8178 | a garantia | noun · f | guarantee; warranty | C2 |
| 1259 | a troca | noun · f | exchange, swap; (em troca de) in exchange for | B1 |
| 1013 | trocar | verb | to exchange, to swap; to change (clothes, money) | A2 |
| 18 | devolução | … | ||
| 1595 | devolver | verb | to return, to give back; to refund, to send back | B1 |
| 20 | reembolso | … | ||
| 21 | estorno | … | ||
| 22 | ressarcir | … | ||
| 8081 | a indenização | noun · f | compensation; damages | C2 |
| 201 | o direito | noun · m | right, entitlement; law (field of study) | A1 |
| 1339 | exigir | verb | to demand; to require, to call for | B1 |
| 1746 | cancelar | verb | to cancel; (cancelar a assinatura) to terminate (a subscription) | B1 |
| 8798 | o cancelamento | noun · m | cancellation | C2 |
| 2216 | a assinatura | noun · f | signature; subscription | B1 |
| 29 | mensalidade | … | ||
| 7816 | a cobrança | noun · f | charging; collection (of a debt); pressure; free kick; penalty taking | C2 |
| 31 | fatura | … | ||
| 32 | boleto | … | ||
| 7488 | a parcela | noun · f | instalment; portion; plot | C2 |
| 34 | parcelar | … | ||
| 35 | juros | … | ||
| 5486 | o desconto | noun · m | discount; deduction (from pay) | C1 |
| 2261 | a promoção | noun · f | promotion (at work); sale, special offer | B1 |
| 7549 | o recibo | noun · m | receipt | C2 |
| 39 | multa | … | ||
| 1291 | o golpe | noun · m | blow, hit; scam, fraud | B1 |
| 3141 | a fraude | noun · f | fraud | B2 |
| 1157 | o cartão | noun · m | card (payment); card (greeting, business) | A2 |